Technical staff who estimate and quote for customer equipment installation apply the skills and knowledge in this unit.

This unit applies to indoor and outdoor installation within a customer premises. It may be applied to domestic, commercial or industrial installations. Communications applications include digital and analog, telephony, data, video, digital broadcasting, computer networks, local area networks (LAN) and multimedia.

ELEMENT

PERFORMANCE CRITERIA

1. Confirm and update schematic drawings and specifications

1.1. Obtain existing specifications and drawings and prepare additional or new schematic drawings and specifications for installation if required

1.2. Confirm all fittings, cable types and equipment locations with customer

2. Price labour, materials and other relevant items and establish availability

2.1. Obtain quotations and delivery dates from suppliers to ensure fair comparisons between suppliers

2.2. Estimate labour costs based on company or industry- labour rates and conditions

2.3. Check pricing documentation to ensure supply proposal matches customer specification for material, quality and performance

3. Estimate labour, materials and other relevant item requirements

3.1. Prepare estimations allowing for contingencies during installation and relevant legislation, codes, regulations and standards

3.2. Calculate costs using standard unit measures where relevant

3.3. Ensure estimates will return a profit on installation where appropriate

4. Prepare and confirm quote with customer

4.1. Prepare an equipment installation quote that meets customer requirements

4.2. Negotiate changes and variations to meet customer and company needs

5. Establish customer's financial arrangements

5.1. Obtain customer's approval of purchase arrangements and method of payment

5.2. Complete finance company negotiations successfully where required and obtain customer's agreement

Required skills

analytical skills to read and interpret drawings related to customer's telecommunications equipment

communication skills to liaise and negotiate with customers and suppliers on technical and operational matters

literacy skills to interpret technical documentation, such as equipment manuals and specifications

numeracy skills to estimate and quote for telecommunications installation

problem solving skills to solve equipment and logistics problems

task management skills to work systematically with required attention to detail and adherence to all safety requirements

technical skills to estimate requirements for customer telecommunications equipment installation

Required knowledge

features of customer telecommunications equipment

legislation, codes of practice and other formal agreements that impact on the work activity

manufacturer's requirements for safe operation of equipment

processes and techniques required to prepare plans, estimate and quote for installations

specific occupational health and safety (OHS) requirements relating to the activity and site conditions

typical issues and challenges that occur when dealing with customers

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to:

prepare detailed estimates, updated schematic drawings and specifications, including material and labour costs for telecommunications equipment installations

negotiate with contractors on material availability and pricing for customer equipment installations

complete detailed quotes for installations that allow for changes and variations

prepare and confirm quote and financial arrangements with customer.

Context of, and specific resources for assessment

Assessment must ensure:

sites on which estimates and quotes may be conducted

relevant databases, licensing requirements and other site-related documentation.

Methods of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

review of a hands-on project completed by the candidate

review written estimates and quotes with completed documentation

oral or written questioning on the estimate and quote process.

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:

ICTCBL2017A Alter services to existing cable system.

Aboriginal people and other people from a non-English speaking background may have second language issues.

Access must be provided to appropriate learning and assessment support when required.

Assessment processes and techniques must be culturally appropriate, and appropriate to the oral communication skill level, and language and literacy capacity of the candidate and the work being performed.

In all cases where practical assessment is used it will be combined with targeted questioning to assess required knowledge. Questioning techniques should not require language, literacy and numeracy skills beyond those required in this unit of competency.

Where applicable, physical resources should include equipment modified for people with special needs.

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Customer specification may include:

cable

connectors

cost per cable length installed per outlet

equipment types:

bandwidth managers

digital subscriber line (DSL):

asymmetrical DSL (ADSL)

digital broadcasting

computer telephony integration (CTI) technologies

modems

network equipment

private automatic branch exchange (PABX)

radio frequency (RF) equipment

single line telephones

telephone systems

video and data

existing builders or electrical contractors schedule

frames

requirements for:

equipment

labour

materials

other resources

timeframes

scope of works

support system.

Contingencies may include:

need for integration with existing building works schedules where available

requirements for installation method or of any proprietary system being installed

relevant constraints.

Relevant legislation, codes, regulations and standards include:

Australian Communications Industry Forum (ACIF) standards and codes

AS Communications Cabling Manual (CCM)
Volume 1

AS/NZS 3000:2007

AS/NZS 3080:2003

AS/NZS 3084:2003

AS/NZS 3085.1:2004

AS/NZS IEC 61935.1:2006

AS/NZS IEC 61935.2:2006

AS/NZS ISO/IEC 14763.3:2007

AS/NZS ISO/IEC 15018:2005

AS/NZS ISO/IEC 24702:2007

Australian building codes and regulations

cabling security codes and regulations

compliance with appropriate Australian Communications and Media Authority (ACMA) technical standard requirements for underground, aerial, Category 5, 6, 6A, 7 or 7A and unshielded twisted pairs (UTP)

Environmental Protection Acts

fire regulations

Institute of Electrical and Electronics Engineers (IEEE)

mining legislation

noise abatement and heritage legislation

OHS

relevant international standards

technical standards AS/ACIF S008:2006 and AS/ACIF S009:2006

Trade Practices Act.

Changes and variations may include:

availability

delivery

disputes

insurance

maintenance

network/system security implications

preparation of manuals

restricted site access

testing requirements

time penalties.

Purchase arrangements may include:

buy, rent or lease option

conditions of payment

conditions surrounding installation/modification

legal requirements

service and warranty arrangements.

Unit sector

Telecommunications

Telecommunications networks engineering

This unit contains employability skills.